FAQs
How long does it take to process my order?
Orders usually arrive within the following time frames:
- Standard Shipping: 7 to 15 days
- Express Shipping: 5 to 10 days
Please keep in mind that these are estimated delivery times. For more precise information regarding delivery times based on your location, please refer to our Shipping Policy.
What method of payments are accepted?
We accept all major credit cards such as Visa, Mastercard, American Express, as well as PayPal, Shop Pay, Apple Pay, and Google Pay
How can I track my order?
Once your order ships, you’ll receive a confirmation email from us with tracking details.
Do you offer complimentary shipping?
Yes, we offer free domestic US shipping on all orders over $100, and free international shipping for orders over $150 USD.
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout. Please note tracking updates for international shipments may not appear via local couriers until the package clears customs and enters your country. Once customs clearance is complete, tracking updates will become available.
Please note, customs and duties fees are not included in the price of your order. These fees are determined by your country's customs regulations and are the responsibility of the customer.
Do you cover lost or stolen packages?
Unfortunately, we are not responsible for lost or stolen packages once they are marked as delivered. We recommend using a secure delivery address.
What is your return policy for domestic shipments?
Returns are accepted within 14 days of delivery for unworn items with original tags attached. For comprehensive information about our return policy, please refer to our dedicated Return Policy page.
What is your return policy for international shipments?
Returns are accepted within 14 days of delivery for unworn items with original tags attached. For comprehensive information about our return policy, please refer to our dedicated Return Policy page.
Can I return a sale item?
All sale items are final sale and not eligible for return or exchange.
How do I process a return?
To initiate a return, please email email us at cs@hightrast.com. For comprehensive information about our return policy, please refer to our dedicated Return Policy page.
When will I receive my refund?
Once we've received and processed your return, please allow up to 7 days for your refund to be credited to your bank account. We will send you an email notification once your return package has been received and your refund is being processed. Please don’t hesitate to get in touch with us if you have any questions.
What if I need to adjust or cancel my order prior to shipment?
Please contact us as soon as possible at cs@hightrast.com. While we can’t guarantee changes, we’ll do our best to assist before your order ships.
What if I receive my order and it’s damaged?
If your item arrives damaged, please email us at cs@hightrast.com within 48 hours of delivery with your order number and clear photos of the issue. We will resolve the situation as soon as possible.
Do you offer price adjustments?
We do not offer price adjustments on past purchases at this time.